Privacy Policy
Effective Date: May 10, 2026
Welcome to Electro Pompe. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, Electro Pompe Website, use our services, contact us, or interact with us online.
By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal and non-personal information from you in several ways, including when you:
- Visit our website
- Fill out a contact or booking form
- Request a quote or service appointment
- Contact us by phone, email, or social media
- Subscribe to updates or promotions
Personal Information
The personal information we may collect includes:
- Full name
- Email address
- Phone number
- Home or service address
- Billing information
- Appointment details
- Any information you voluntarily provide
How We Use Your Information
We use your information to:
- Provide HVAC, heating, cooling, plumbing, and maintenance services
- Respond to inquiries and customer support requests
- Schedule appointments and estimates
- Improve our website and customer experience
- Process payments and invoices
- Send updates, promotions, or service reminders
- Maintain internal business records
- Comply with legal obligations
We do not sell your personal information to third parties.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies help us:
- Understand website traffic and performance
- Remember user preferences
- Improve website speed and usability
- Support marketing and analytics efforts
You may disable cookies through your browser settings. However, some features of the website may not function properly.
Third-Party Services
We may use trusted third-party services such as:
- Website hosting providers
- Analytics tools (such as Google Analytics)
- Payment processors
- CRM and booking software
- Advertising platforms
- Email marketing services
These third parties may access information only as necessary to perform their services and are expected to protect your information.
Data Sharing & Disclosure
We may share your information only in the following situations:
- With service providers assisting our operations
- To comply with legal requirements or government requests
- To protect our rights, property, or safety
- In connection with a business transfer, merger, or acquisition
We do not rent or sell personal information.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or disclosure.
While we strive to protect your data, no online transmission or storage system can be guaranteed 100% secure.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal data
- Withdraw consent to marketing communications
- Request information about how your data is used
To exercise these rights, please contact us using the details below.
Email Communications
If you subscribe to marketing emails or submit your contact information, we may occasionally send:
- Service updates
- Promotions and offers
- Maintenance reminders
- Company news
You may unsubscribe at any time using the unsubscribe link included in our emails.
External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
We encourage users to review this page periodically.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Electro Pompe
Website: electro-pompe.com
Email: service@electro-pompe.com
Phone: (450) 328-1110
Address: 4077 Ste Rose Blvd, Laval, Quebec, Canada
Compliance with Canadian Privacy Laws
Electro Pompe is committed to complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Quebec privacy regulations.
We collect, use, and retain personal information only for legitimate business purposes and in accordance with applicable legal requirements.
Consent
By using our website, submitting forms, requesting services, or otherwise interacting with Electro Pompe, you consent to the collection and use of your information as described in this Privacy Policy.
© 2026 Electro Pompe. All rights reserved.